Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the FindOz FAQ. Here you’ll find answers to the questions we receive most often. If you still need assistance, feel free to contact our support team.

How long does shipping take?

Orders are typically processed within 1–3 business days.

Our estimated delivery time is 10–15 business days after your order has been processed.

Delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather, or other unforeseen circumstances.

How can I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information (when available).

Please allow up to 48 hours for tracking information to become active.

Can I cancel my order?

Yes—if your order has not yet entered processing.

Please contact us as soon as possible after placing your order. Once an order has entered processing or has shipped, cancellation may no longer be possible.

What is your return policy?

We accept eligible returns within 14 days of delivery.

Returned items must be unused, in their original condition, and include all original packaging and accessories.

Please refer to our Refund & Return Policy for full details.

Do your products come with a warranty?

Yes.

Eligible products are covered by our 30-Day Limited Warranty against manufacturing defects.

Please see our Warranty Policy for complete coverage details and exclusions.

What payment methods do you accept?

We accept secure payment methods supported by Shopify, including major credit and debit cards, along with other payment options available during checkout.

My tracking says “Delivered,” but I haven’t received my package.

We recommend:

  • Checking around your delivery location.
  • Asking household members or neighbours.
  • Contacting the shipping carrier.

If you still can’t locate your package, contact us and we’ll do our best to assist.

Can I change my shipping address?

If your order has not yet entered processing, we may be able to update your shipping address.

Please contact us immediately after placing your order.

Do you ship internationally?

At this time, we primarily ship within Canada. We may expand to additional countries in the future.

Shipping availability is shown during checkout.

What if I receive a damaged or defective product?

Please contact us within 48 hours of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product and packaging

We’ll review your claim and work to resolve the issue as quickly as possible.

How long do refunds take?

Once your return has been received and approved, refunds are issued to your original payment method.

Depending on your financial institution, refunds typically appear within 5–10 business days.

How can I contact FindOz?

We’re here to help.

Email: arash.deep30356@gmail.com

Business Address:

FindOz
133 Jansen Ave
Kitchener, Ontario N2A 2L8
Canada

We aim to respond to all customer inquiries within 1–2 business days.