Shipping policy

Effective : 2026

Thank you for shopping with FindOz. We are committed to delivering your order as efficiently as possible. Please review the information below regarding our shipping process.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, product launches, or holiday seasons, processing times may be slightly longer.

Shipping Times

Our standard estimated delivery time is:

10–15 Business Days

Delivery estimates begin after your order has been processed.

Please note that shipping times are estimates only and are not guaranteed.

Shipping Destinations

We currently ship within Canada and may expand shipping to additional countries in the future.

If we are unable to ship to your location, you will be notified and any payment received will be refunded.

Shipping Costs

Shipping charges are calculated during checkout unless a promotional offer or free shipping promotion applies.

Any applicable taxes, duties, or import charges (where applicable) remain the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available).

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Delays

While we work hard to meet our estimated delivery times, delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Carrier delays
  • High shipping volumes
  • Supplier processing delays
  • Labour disruptions
  • Public holidays
  • Incorrect shipping information provided by the customer

FindOz is not responsible for delays caused by shipping carriers or events outside of our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Orders may be delayed.
  • Additional shipping charges may apply.
  • We cannot guarantee successful delivery.

If you notice an error, please contact us immediately. We will make reasonable efforts to update your address before your order is shipped.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

  • Checking around your delivery location.
  • Asking household members or neighbours.
  • Contacting the shipping carrier.

If the issue remains unresolved, please contact us and we will work with the carrier to assist where possible.

FindOz is not responsible for packages confirmed as delivered by the shipping carrier.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged product and packaging

We will review your claim and work toward an appropriate resolution.

Multiple Shipments

Some orders may arrive in multiple packages due to product availability, warehouse locations, or supplier logistics.

You will not be charged additional shipping fees if your order is split into multiple shipments.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we may no longer be able to make changes or cancel it.

Contact Us

If you have any questions regarding shipping, please contact us:

FindOz

133 Jansen Ave
Kitchener, Ontario N2A 2L8
Canada

Email: arash.deep30356@gmail.com