Terms of service

Effective Date: July 18, 2026

Welcome to FindOz. These Terms & Conditions  govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Company Information

FindOz is an online retailer offering gadgets, technology accessories, smart home products, and everyday innovation products.

Business Address:
133 Jansen Ave
Kitchener, Ontario N2A 2L8
Canada

Email:
arash.deep30356@gmail.com

2. Eligibility

By using this website, you confirm that:

  • You are at least the age of majority in your province or territory of residence.
  • Any information you provide is accurate and complete.
  • You will use this website only for lawful purposes.

3. Products

We strive to provide accurate descriptions, images, specifications, pricing, and availability for every product.

However:

  • Product colors may vary due to monitor settings and photography.
  • Manufacturers may update packaging, branding, or minor product details without prior notice.
  • Minor variations in appearance, dimensions, or packaging do not constitute defects.

We reserve the right to modify, discontinue, or replace products at any time without notice.

4. Pricing

All prices displayed on our website are listed in Canadian Dollars (CAD) unless otherwise stated.

Prices may change without prior notice.

Despite our best efforts, pricing errors may occasionally occur. If an item is listed at an incorrect price, we reserve the right to cancel or refuse any order placed for that item and issue a full refund if payment has already been processed.

5. Orders

Placing an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability
  • Supplier inventory issues
  • Pricing inaccuracies
  • Payment verification failure
  • Suspected fraudulent activity
  • Shipping restrictions
  • Violation of these Terms

If your order is cancelled after payment has been received, a refund will be issued using your original payment method.

6. Payment

We accept secure payment methods offered through Shopify and our approved payment providers.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method.
  • The billing information provided is accurate.
  • The payment method contains sufficient funds.

7. Shipping

Estimated delivery times are provided as guidelines only.

Our standard processing and shipping timeframe is approximately 10–15 business days, although actual delivery may vary depending on destination, carrier performance, customs processing, weather, and other factors beyond our control.

Please review our Shipping Policy for complete details.

8. Returns & Refunds

Returns are accepted within 14 days of delivery, subject to the conditions outlined in our Refund & Return Policy.

Certain products may not be eligible for return for hygiene, safety, or other applicable reasons.

Refunds are processed only after returned items have been inspected and approved.

9. Warranty

Eligible products include a 30-day limited warranty covering manufacturing defects only.

The warranty does not cover:

  • Normal wear and tear
  • Accidental damage
  • Improper installation or misuse
  • Unauthorized modifications
  • Water damage unless specifically stated
  • Cosmetic damage occurring after delivery

Please refer to our Warranty Policy for complete details.

10. Intellectual Property

All content on this website—including but not limited to:

  • Logos
  • Branding
  • Product selections
  • Website design
  • Images
  • Graphics
  • Icons
  • Text
  • Videos

is the property of FindOz or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Introduce malware or malicious code.
  • Copy or scrape website content.
  • Interfere with website functionality.
  • Use automated tools without authorization.
  • Misrepresent your identity or impersonate another individual.

Violation of these Terms may result in suspension or termination of access.

12. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content
  • Privacy practices
  • Product availability
  • Accuracy of information
  • Services provided by external websites

Accessing third-party websites is at your own risk.

13. Limitation of Liability

To the maximum extent permitted by law, FindOz shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website
  • Inability to use the website
  • Product delays
  • Lost profits
  • Loss of data
  • Business interruption
  • Third-party actions

Our total liability relating to any purchase shall not exceed the amount paid for the applicable order.

14. Indemnification

You agree to indemnify and hold harmless FindOz, its owners, affiliates, employees, and service providers from any claims, damages, liabilities, losses, or expenses arising from:

  • Your misuse of the website;
  • Your violation of these Terms; or
  • Your infringement of any rights of another person or entity.

15. Force Majeure

FindOz shall not be responsible for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, labour disputes, transportation disruptions, supplier delays, internet outages, or other events beyond our control.

16. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon posting to this website. Continued use of the website constitutes acceptance of the updated Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

19. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

FindOz

133 Jansen Ave
Kitchener, Ontario N2A 2L8
Canada

Email: arash.deep30356@gmail.com