Refund policy
Effective Date: July 18, 2026
At FindOz, we want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help. Please read this policy carefully before requesting a return or refund.
Return Eligibility
We accept returns within 14 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging with all included accessories.
- Include proof of purchase or your order number.
- Not fall under the list of non-returnable items below.
Items returned without prior authorization may be refused.
Non-Returnable Items
For hygiene, safety, or product integrity reasons, the following items cannot be returned unless they are defective or damaged upon arrival:
- Personal care products
- Opened or used consumable items
- Gift cards
- Clearance or final sale items
- Products marked as non-returnable at the time of purchase
Damaged or Defective Products
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the product and packaging
We will review your claim and, where appropriate, provide a replacement, refund, or other suitable resolution.
Return Process
To start a return:
- Contact us at arash.deep30356@gmail.com.
- Wait for return authorization and instructions.
- Securely package the item.
- Ship the item to the address provided in your return instructions.
Returns sent without authorization may not be accepted.
Return Shipping
Unless the return is due to our error (such as receiving the wrong or defective item), customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Depending on your financial institution, refunds may take 5–10 business days to appear after processing.
Late or Missing Refunds
If you have not received your refund:
- Check your bank or credit card account.
- Contact your payment provider.
- Contact your financial institution, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us.
Order Cancellations
Orders may be cancelled before they enter processing.
Once an order has been processed or shipped, cancellation may no longer be possible.
If your order has already shipped, you may request a return after delivery if it meets the eligibility requirements outlined in this policy.
Exchanges
We currently offer exchanges only for items that arrive damaged, defective, or incorrect.
If you require a different product, colour, or model, please place a new order after your return has been processed.
Chargebacks
If you experience an issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.
Most issues can be resolved quickly through our customer support team.
Fraudulent or abusive chargebacks may be disputed using available order, shipping, and delivery documentation.
Consumer Rights
Nothing in this Refund & Return Policy limits any rights you may have under applicable consumer protection laws.
Where local laws provide additional rights, those rights will apply.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
FindOz
133 Jansen Ave
Kitchener, Ontario N2A 2L8
Canada
Email: arash.deep30356@gmail.com