Order Cancellation Policy

Order Cancellation Policy

Effective Date: July 18, 2026

At FindOz, we understand that plans can change. This Order Cancellation Policy explains when an order may be cancelled and what options are available after an order has been placed.

Cancelling an Order

You may request to cancel your order as soon as possible after it has been placed.

Cancellation requests are reviewed based on the current status of your order.

If your order has not yet entered processing, we will make every effort to cancel it and issue a full refund.

Orders Already in Processing

Once an order has entered processing, we may no longer be able to cancel it.

This is because orders are prepared quickly to ensure timely shipment.

Orders That Have Shipped

Once an order has been shipped, it cannot be cancelled.

If you no longer wish to keep the item, you may request a return after delivery, provided the item meets the requirements outlined in our Refund & Return Policy.

Orders Cancelled by FindOz

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to the following situations:

  • Incorrect pricing or pricing errors
  • Product unavailable or out of stock
  • Supplier inventory issues
  • Payment authorization failure
  • Suspected fraudulent activity
  • Orders that violate our Terms & Conditions
  • Shipping restrictions or delivery limitations
  • Errors in product information or availability

If payment has already been received, any approved cancellation initiated by FindOz will be refunded to the original payment method.

Refund Processing

Approved refunds for cancelled orders are issued using the original payment method.

Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account after processing.

Incorrect Shipping Information

If you entered an incorrect shipping address, please contact us immediately.

If your order has not yet entered processing, we will make reasonable efforts to update the shipping information.

Once an order has shipped, we cannot guarantee that shipping information can be changed.

Multiple Cancellation Requests

Submitting multiple cancellation requests does not increase the likelihood that an order can be cancelled.

We process requests in the order they are received and will respond as quickly as possible.

Consumer Rights

Nothing in this Order Cancellation Policy limits any rights you may have under applicable consumer protection laws.

Where required by law, those rights will take precedence over this policy.

Contact Us

If you have any questions about cancelling an order, please contact us:

FindOz

133 Jansen Ave
Kitchener, Ontario N2A 2L8
Canada

Email: arash.deep30356@gmail.com